Our cancellation policy will apply only once your booking is confirmed. A confirmed booking is when we have advised you that the travel service request or hotel room is available and has been reserved. We do not charge a cancellation fee for travel service request or room that have not been confirmed.

To cancel your booking you can apply our online cancellation form or advise us by sending an email to and inserting the word 'Cancel' in the subject line. The email must include the following details:
1. Booking reference ID number
2. Email address you used for the booking
3. First and family name used for the booking

Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

+1 Days prior to arrival	Full Refund (deduct 4% Bank fee)
- 24 hours prior to arrival	50% Charge or 50% refund
NO-SHOW	Full Charge or No refund

• Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.

Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

+3 Days prior to arrival	Full Refund (deduct 4% Bank fee)
1-2 Days prior to arrival	50% Charge or 50% refund
- 24 hours prior to arrival	Full Charge or No refund
NO-SHOW	Full Charge or No refund

• In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
• Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.

Please review the hotel cancellation policy by matching your check in date with the travel season in Thailand. Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows: